> ## Documentation Index
> Fetch the complete documentation index at: https://help.aibuku.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Something's not working

> Common problems and how to fix them.

## The dashboard says "Finish your connection setup" and stays there

You may also see **Your connection is taking longer than expected** or **We couldn't check your connection**.

The most common reason: your business has **no services yet**. A service is something a customer can do in the chat, such as reading about you or asking a question. Without one, there is nothing for an assistant to connect to.

1. Open **Studio**. If it says **Add a service to start designing**, choose **Add a service**.
2. Pick one — **About your business** is a good first one — and choose **Create**.
3. Go back to the Dashboard and choose **Retry connection**.

See [Services: what customers can do](/your-business/studio#services-what-customers-can-do).

## Try it does not show my change

Try it shows your **live** business. A change you have not published yet does not show there. In Studio, choose **Review changes**, then **Run checks** and **Publish design**. Then try again. See [Publish](/your-business/studio#publish).

## Setup could not read my website

If you see **Your site blocked us.** or **That read didn't finish.**, choose **Try another address** — for example with or without `www.` — or carry on and type your details yourself. You can change them later with **Edit business** on the Dashboard.

## Site health says it could not read any of my pages

Check the website address in **Project settings** → **General**. Open that exact address in your browser: if it does not load, AI cannot read it either. A common case is an address that only works with `www.` in front. Fix the address, choose **Save website**, then choose **Check your website** in Site health.

You can choose **Check your website** again at any time. Only the deeper read of your homepage — the way search robots read it — happens once a day. If the note beside the button says **Already read today.**, that one part waits until tomorrow; the rest of the check still runs.

## I can't see Visibility, Prompts or Runs

Visibility is part of some plans only. If your plan does not include it, the **Visibility** group is not in your sidebar. See [Visibility](/visibility/overview).

## Runs says "No evaluation runs left today"

Your plan includes a number of runs per day, shared by all your projects. The message says when they reset. Your project is also checked once a day by itself, so you do not need to start a run every day.

## I can't find Workspace settings or Billing

Open the menu at the top of the sidebar — it shows your business name — and choose **Workspace settings**. **Billing** is in the workspace sidebar. You can also choose **Manage plan** on the Dashboard.

## I can't see the Agent

You need to be able to edit the project. Ask the person who owns it.

## The Inbox says "We could not reach them."

The confirmation to the customer did not arrive — often because the email address they gave did not work. If they left a phone number, it is on the request.

## Still stuck?

Choose **Help** at the bottom of the sidebar.