> ## Documentation Index > Fetch the complete documentation index at: https://help.aibuku.com/llms.txt > Use this file to discover all available pages before exploring further. # Inbox > Every booking, question and order that came in through an AI chat, in one list. The **Inbox** shows every form your customers filled in while chatting with an assistant about your business: bookings, questions and orders. We also email each request to you. The Inbox is your copy, in case an email ever goes missing. Open it from the sidebar: **Inbox**. The Inbox with one request: a customer's question about Saturday mornings, marked Needs you, with buttons to mark how it ended. In an **Evaluation only** project, Inbox is locked. See [Evaluation only](/get-started/set-up-your-business#evaluation-only). ## Read a request Each request shows: * which service it came from, such as **Ask a question**; * who sent it, with their contact details; * how long it has been waiting — a new one is marked **Needs you**; * every question the customer answered. Use the filters at the top to narrow the list: **All applications**, **All services** and **All items**. Choose **Load more** to see older requests. If you see **No requests yet**, no customer has sent one so far. ## Mark what happened When you have dealt with a request, mark how it ended: * **Sorted** — you handled it. * **Didn't turn up** — the customer did not come to the booking. * **Not going ahead** — the customer or you decided not to continue. You can undo a mark if you chose the wrong one. ## When a customer could not be reached If you see **We could not reach them.**, the confirmation to the customer did not arrive. Often the email address they gave did not work. If they left a phone number, it is shown on the request, so you can call them instead.