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The dashboard says “Finish your connection setup” and stays there

You may also see Your connection is taking longer than expected or We couldn’t check your connection. The most common reason: your business has no services yet. A service is something a customer can do in the chat, such as reading about you or asking a question. Without one, there is nothing for an assistant to connect to.
  1. Open Studio. If it says Add a service to start designing, choose Add a service.
  2. Pick one — About your business is a good first one — and choose Create.
  3. Go back to the Dashboard and choose Retry connection.
See Services: what customers can do.

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Try it does not show my change

Try it shows your live business. A change you have not published yet does not show there. In Studio, choose Review changes, then Run checks and Publish design. Then try again. See Publish.

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Setup could not read my website

If you see Your site blocked us. or That read didn’t finish., choose Try another address — for example with or without www. — or carry on and type your details yourself. You can change them later with Edit business on the Dashboard.

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Site health says it could not read any of my pages

Check the website address in Project settings → General. Open that exact address in your browser: if it does not load, AI cannot read it either. A common case is an address that only works with www. in front. Fix the address, choose Save website, then choose Check your website in Site health. You can choose Check your website again at any time. Only the deeper read of your homepage — the way search robots read it — happens once a day. If the note beside the button says Already read today., that one part waits until tomorrow; the rest of the check still runs.

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I can’t see Visibility, Prompts or Runs

Visibility is part of some plans only. If your plan does not include it, the Visibility group is not in your sidebar. See Visibility.

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Runs says “No evaluation runs left today”

Your plan includes a number of runs per day, shared by all your projects. The message says when they reset. Your project is also checked once a day by itself, so you do not need to start a run every day.

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I can’t find Workspace settings or Billing

Open the menu at the top of the sidebar — it shows your business name — and choose Workspace settings. Billing is in the workspace sidebar. You can also choose Manage plan on the Dashboard.

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I can’t see the Agent

You need to be able to edit the project. Ask the person who owns it.

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The Inbox says “We could not reach them.”

The confirmation to the customer did not arrive — often because the email address they gave did not work. If they left a phone number, it is on the request.

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Still stuck?

Choose Help at the bottom of the sidebar.