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The Inbox shows every form your customers filled in while chatting with an assistant about your business: bookings, questions and orders. We also email each request to you. The Inbox is your copy, in case an email ever goes missing. Open it from the sidebar: Inbox.
In an Evaluation only project, Inbox is locked. See Evaluation only.

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Find a request

Use the filters at the top to narrow the list: All applications, All services and All items. Choose Load more to see older requests. If you see No requests yet, no customer has sent a request so far.

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Mark what happened

On each request you can mark how it ended:
  • Sorted — you handled it.
  • Didn’t turn up — the customer did not come to the booking.
  • Not going ahead — the customer or you decided not to continue.
You can undo a mark if you chose the wrong one.

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When a customer could not be reached

If you see We could not reach them., the confirmation to the customer did not arrive. Often the email address they gave did not work. If they left a phone number, it is shown on the request, so you can call them instead.