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Customers and prompts are part of Visibility, which some plans include.
Your test results are only as good as the questions behind them. A few good customers with realistic questions tell you more than many vague ones.

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Start with real customers

A customer in Aibuku is a type of person who buys from you. Describe them the way you would to a new member of staff.

Vague

Customer — “Wants a haircut.”

Useful

Busy parent — “Works full time, two young children, wants haircuts for all three on the same Saturday morning, close to home.”
When you choose New customer, three questions do most of the work:
  • What would you call them? — a short name you will recognise in reports.
  • What’s going on for them? — their situation, in a sentence or two.
  • What do they want from you? — what they are looking for.
Pick the customers who matter most to your business first. Your plan sets how many customers you can have, and how many prompts each one gets.

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Mix how plainly they ask

Real people rarely start with your name. They start with a problem. Spread each customer’s prompts across the levels: Being found at Asks for you by name is easy, and it is left out of your visibility numbers for that reason. Being found when a customer is only hinting at it is the hard part — and where you win customers who did not know you yet. The fastest way to a good spread: choose New prompts → Suggest a set for me. By default, Aibuku writes one conversation per customer, with a prompt at each level. It replaces that customer’s earlier suggested conversations; the ones you wrote yourself are kept. Read them, and change any that don’t sound like your customers.

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Write one from real life

The best prompts are things customers have actually asked you — on the phone, by email, at the counter. Choose New prompts → Write one myself, pick who says it, and type it as they said it. You also describe the moment the customer is in:
  • What are they trying to do? — Book, Buy or Ask.
  • How close are they to buying? — Just looking, Comparing or Ready to buy.
  • What’s pushing them? — for example Needs it soon, Worried about the price, Buying for someone else or Can’t decide.
  • Which of your tools should answer? — the service that should handle it. This is the one thing only you know: it is what the assistant’s choice is checked against. (Not asked when you only test your website.)

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Choose how we ask

How should we ask? decides how the conversation is played in a run: Whichever you choose, the conversation stops as soon as the customer gets what they came for. More prompts per conversation give a fuller picture and count more against your prompts per customer; where your plan has a limit, each choice shows how many prompts it uses.

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Keep them current

  • Add a New customer when you start serving a new kind of buyer.
  • Archive a customer who no longer fits: their prompts stay out of new runs. A single prompt that no longer fits can be deleted.
  • Check What to do next in the weekly report: the questions where another site wins are the ones worth working on.